Free Resources

A practical guide to improving guest flow and batching at your attraction. Drawing on real experience, this guide sets out the principles behind effective queue design, the questions to ask before you change anything and the mistakes that most commonly undermine a redesign. 

A ready-to-use template for capturing and routing guest complaints consistently across your team. This template gives all your team the same standard to capture complaints in a consistent and accurate way to analyse and track later.

Complaint logging is always easier if it's done digitally. Let's chat to see what I could create for you.

Clear, plain-English definitions of the operational terms used across guest experience, queuing and admissions at visitor attractions. Useful for anyone new to the industry, or for briefing colleagues and stakeholders who aren't familiar with the terminology.